Shipping policy
Shipping Policy
Last updated: April 2026
Payment and Dispatch
We offer international shipping to most countries. Shipping costs and delivery times vary based on the destination country, parcel weight, and shipping method.
The exact shipping cost for your order will be shown at checkout before payment.
Shipping Costs
Shipping costs are calculated dynamically during checkout and depend on:
- Your delivery address (country/region)
- Parcel weight and dimensions
- Selected shipping method
Free shipping on orders over €120 within Germany and the EU.
Note:
For shipments outside the EU, additional import duties, taxes, or customs fees may apply. These charges are the responsibility of the recipient and will not be refunded if the shipment is refused.
Delivery Times
Unless otherwise stated during checkout or in the order confirmation, delivery is expected within 3–5 business days after contract conclusion or payment receipt (for prepayment orders).
Please note:
- No deliveries on Sundays or public holidays.
- If your order contains items with different delivery times, we will ship them together unless otherwise agreed. The estimated delivery time will match the item with the longest lead time.
Shipping Confirmation
Once your order has been dispatched, you will receive a separate shipping confirmation email including tracking information (if available).
Payment Methods
We accept the following payment methods via our website:
- Credit Card (Visa, Mastercard, American Express)
- Klarna (Invoice, Instalments)
- PayPal / PayPal Express
- Apple Pay
- Google Pay
- Shop Pay
Your account will be charged upon completion of checkout.
Returns & Refunds
For more information on returns, exchanges, and refund conditions, please refer to our Return & Refund Policy.
Contact
Fan Plaza — A brand by William Fan
Große Hamburger Straße 25, 10115 Berlin, Germany
Email: service@williamfan.com
Phone: +49 30 555 27 292