Refund policy

Return & Refund Policy

Last updated: April 2026

This Return & Refund Policy applies to all domestic and international orders placed via fanplaza.shop.

1. Right of Withdrawal / Return Period

Customers may return eligible items within:

  • 14 days for orders delivered within the EU,
  • 21 days for orders delivered outside the EU (extended to compensate international shipping times),

starting from the day you or a person designated by you (excluding the carrier) take(s) physical possession of the goods.

2. How to Initiate a Return

To exercise your right of return, you must notify us via a clear written statement (email is sufficient):

Fan Plaza — A brand by William Fan
Große Hamburger Straße 25
10115 Berlin, Germany
Email: service@williamfan.com
Phone: +49 30 555 27 292

Submitting a return request within the return period is sufficient to meet the deadline.

3. Return Requirements

Returned products must be:

  • In original, unused, unworn condition
  • With all original components: tags, labels, accessories, packaging, dust bags, boxes
  • Free from wear, scents, damage, alterations, or removed tags

We cannot accept:

  • Worn or washed items
  • Items with removed or damaged tags
  • Custom-made or personalized items
  • Underwear, socks, or other hygiene-sensitive products
  • "Final Sale" items (clearly marked on the product page)

4. Return Shipping

4.1 Return Shipping Costs

Return shipping costs are borne by the customer, regardless of delivery country.

4.2 Shipping the Return

Please ship your return using a tracked shipping method. We are not responsible for lost or untracked return packages. Returns must be sent to:

Fan Plaza — William Fan
Große Hamburger Straße 25
10115 Berlin, Germany

5. Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are processed within 10 business days to the original payment method.

Please note:

  • Original shipping costs are non-refundable (unless the entire order was defective or incorrect).
  • If only part of an order is returned, shipping costs are not refunded.
  • Refund processing time depends on your bank or payment provider.

6. Exchanges

We currently do not offer direct exchanges. If you would like a different size or colour, please return the original item for a refund and place a new order.

7. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us within 48 hours of delivery at service@williamfan.com with:

  • Your order number
  • A description of the issue
  • Photos of the item and packaging

We will arrange a free return and replacement or full refund at our discretion.

8. Contact

Fan Plaza — A brand by William Fan
Email: service@williamfan.com
Phone: +49 30 555 27 292
Address: Große Hamburger Straße 25, 10115 Berlin, Germany